If your order is going to be delivered in the EU and the value of goods is not exceeding EUR 150 (excl. However if there is any issue with it, please let us know, there is always a way to resolve it. We do our best to be quick and efficient at dispatching your order, we pack it with attention and care, we rely on our trusted shipping partners who deliver our shipments to you and we are happy when everything goes as planned. When in doubt please ask, we are always happy to help! Shipping fee is not refundable.Ĭlick here for our full policy on delivery and returns. We will issue a refund only if you return unopened kits in good quality within 30 days of receipt. All other orders can be returned at your expense. ReturnsĬustom and/or personalised orders, including assembled PaperLandmarks models, can't be returned and refunded. Remember: Your order delivery date = Your order date + Shipping time + Delivery time. If you definitely need the order by the exact date please use the express mail option. More than 95% of orders are delivered within the stated timeframe but sometimes delivery may exceed the expected delivery time due to different reasons, especially during peak periods, so we encourage a bit of patience. *Please note that the delay in the mail system is beyond our control. International Express (almost everywhere) - 2 to 4 working days. Rest of the world - 7 to 14 working days.The usual* delivery time of your order should be: Assembled paper models, personalised items - up to 10 working days.
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